Location:

Windsor Run is a beautiful 60-acre continuing care retirement community in the town of Matthews in Mecklenburg County, North Carolina.  We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing. 

SUMMARY: Lead effective strategies for training, development and retention of staff for the Dining Services Department.   This position works with current staff to mentor and monitor professional skills development.  Particular focus on the development, training and retention of the Dining Services Department with emphases on coaching and guiding minors entering the workforce.  This position will support recruitment efforts as needed. Working knowledge of dining room, café, kitchen and utility operations and functions in both independent and Continuing Care.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Coordinates and/or facilitates new employee orientation for minor staff after normal school hours. Work with managers to ensure the ongoing development of all dining staff by reviewing performance reviews, reviewing coaching/counseling forms and discussing performance with supervisory staff.  Develops, coordinates and presents dining skills training for service and sanitation.  Prepares all staff for promotional and growth opportunities by supporting and reviewing individual development plans. Collaborate with recruiter weekly to support full front of the house and back of the house staffing As demand rises assist HR with sourcing, phone screening and interviewing of hourly front of the house and back of the house staffing Support outreach efforts with local schools, public employment agencies and community outreach. Partner with community recruiters to attends local and regional job fairs to source qualified applicants. Support and attend hiring events to ensure a candidate pipeline. Collaborate with recruiter to ensure efficient hiring and onboarding process of all dining hourly staff in conjunction with the Human Resources Department. Support dining venue service hours as a floor manager to support operations and lead and mentor students. Monitors student staff behavior and is present during service.  Support and develop Certified Server Trainers.       Present in the dining areas during service times to ensure staff maintains service standards, to mentor and coach students and reinforce training. Maintains the Erickson Way and One Team behaviors at all times.   Monitor minor staff behavior including attitude (smiles), appearance, and attendance.  Coach staff and their managers to success. Provide expectations, feedback and coaching as needed. Coordinates motivational teambuilding activities for the dining staff. Meet with Dining Human Resources Manager to review and monitors turnover and retention of hourly staff, reports to the Director any trends, ongoing issues and concerns and develops and recommends approaches to address areas of concern. Performs training with the leadership staff as part of their continual development. Educates and trains Managers and Certified Server trainers on appropriate training and motivational techniques for a workforce.  Reviews and offers appropriate feedback to the management team. Runs reports in HRMS and ensure that all dining staff completes all required dining and compliance training. Performs additional duties as assigned  by the Director of Dining Services.

COMPENSATION:

• Commensurate with experience starting at $63,000 annually

What we offer: 

• Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. in accordance with applicable state law.
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• On-site medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• State of the art kitchens, top of the line equipment
• Discounted meals in our restaurants
• Gated community with 24/7 security
• Free onsite parking at all of our communities and corporate offices
• A culture of diversity and inclusion, which builds on our values, vision, and mission.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent verbal and written communication skills required.  Ability to train other management in the management and motivation of all staff.  Organizational skills required.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree preferred. Proven experience managing and motivating in a customer service environment.  Related experience in food service, an educational food service management program, or experience in recruitment, staff development and training with an ability to learn food service.

SUPERVISORY RESPONSIBILITIES:

LANGUAGE SKILLS:

LICENSES, CERTIFICATES, REGISTRATIONS:

Complete knowledge of the server training program.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Walking, standing, bending, sitting, speaking, lifting, pushing, stooping, stretching, thinking, evaluating, instructing, writing, use of a computer, learning new skills and information.

WORK ENVIRONMENT:    

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Employee Name(print):__________________________________    Date:________________________

Signature:________________________________________

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.