Location:

Erickson Senior Living is thrilled to announce the opening of The Grandview, our newest state-of-the-art high-rise community located in Bethesda, MD, later this year. This unique community will provide a vibrant lifestyle for over 1,200 residents. We are looking for a Resident Experience Coordinator (also known as Move-In Coordinator) to enhance the new resident experience.

The Resident Experience Coordinator will oversee and manage the resident move-in process and will serve as the primary contact for new residents, as well as for residents' Custom Interiors (CI) vendors to facilitate scheduling and coordination of CI work.

This position is part of the opening Resident Services team. As time allows, the Move-In Coordinator will also support the Welcome Home Program and assist with other resident service team duties as needed. Eventually, this role will transition into a Resident Services position as the volume of resident move-ins decreases.

How you will make an impact: 

Move-in Coordination and Management:

• Manages all activities related to new resident move-ins, including logistics and scheduling activities related to moves.  Works with other community departments to coordinate details of the moving process. Responsible for the smooth transition of a new resident into the community
• Supports external and internal residents throughout the entire move-in/transfer process.  Independently resolves issues and attends to special needs that may arise.
• Creates and maintains move in schedule.
• Serves as point of contact to resident and their vendors for CI work scheduling and coordination.
• Integrates coordination into Welcome Home process and ensures a successful transition to the Welcome Home rep. 

Resident Services Coordination and Support:

Actively serves in other capacities of the Resident Services team during periods of low move-in activity, including:

• Serving as Welcome Home Representative, coordinating Welcome Home activities
• Conducting Pre-Residency assessments of potential residents
• Establishing relationships with new residents and ensuring their successful integration into the community

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Compensation: Starting at $25.50 - $28.35/hourly, commensurate with experience

What you will need

• Experience in Continuing Care Retirement Community preferred.
• Ability to work independently and implement plans; project management experience preferred.
• Excellent problem solving skills
• Interpersonal and hospitality skills to interface with residents and families, vendors, various departments and senior-level management.
• Computer skills for documentation purposes, and ability to use a variety of software (database and spreadsheet)
• Ability to work in a dynamic, team-oriented environment.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.