Hospitality Associate (Front Desk)

Job Details

Job Details

Job Ref:
R0082999
Location:
Lantern Hill by Erickson Senior Living, 535 Mountain Ave, New Providence, NJ 07974
Category:
Customer Service

Location:

Lantern Hill by Erickson Senior Living

Join our team as a Communications Specialist (Front Desk), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

What we offer:

  • A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values.
  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options.
  • PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
  • 401k for all team members 18 and over with a company 3% match.
  • 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices.
  • Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
  • Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones.
  • Compensation: Between $16.50 - $19.00 per hour. Commensurate with experience.  

Full Time Schedule:

Tuesday - Saturday 8:00AM - 4:00PM

How you will make an impact:

  • Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently.
  • Manage resident’s list, alphabetically and by resident apartment.
  • Assist with maintaining accurate census information, deaths, new residents, etc., and keeping an accurate list of residents who are away and returning.
  • Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes office mail & packages.
  • Assist residents with scheduling local transportation with our on-site drivers.

What you will need:

  • Receptionist experience is required.
  • Excellent verbal skills.
  • Ability to multi-task.
  • Customer Service experience is required.
  • Ability to read, write, and follow oral and written instructions in English is required.
  • Must be proficient is Excel.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Lantern Hill is a beautiful 20-acre continuing care retirement community in New Providence, New Jersey. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Lantern Hill helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between the Erickson Senior Living health plans and health care providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.