Location:

As our IT Support Analyst, you will be part of a team that provides technology support to over 600 staff members and 1100 residents at our Tallgrass Creek Senior Living Community. Every day, you will walk the campus to provide technical support to our residents and employees, handle equipment, perform assigned project work, and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events.    

To succeed in this role, you should enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. We work with a variety of technologies and systems, and we'll provide training to help you master them. This position is fully onsite, with occasional travel to other Erickson Senior Living locations. 

We’re looking for an IT Support Analyst with experience… 

• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls 

• Troubleshooting networking issues to various endpoints 

• Handling customer complaints with patience  

• Training users on how to use technology 

• Taking ownership of issues and driving issues to resolution independently 

• Working in collaboration with team members, customers and vendors 

Compensation:  Commensurate with experience, starting at $62,000 / year 

We are an Award-winning Workplace and offer a comprehensive benefits package to include: 

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

• Onsite employee health and wellness center

• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

• 401k for all team members 18 and over with a company 3% match

• Education assistance, certification reimbursement

• Growth Opportunities

Erickson Senior Living is continuously building new communities, and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 200 in the IT Department, we invite you to join our team.

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How you will make an impact

• Act as the key liaison between the IT department and community or corporate locations to ensure effective communication and support.

• Provide Tier 2 technical support for various devices, including computers, tablets, phones, point-of-sale systems, printers, and network applications.

• Support information security initiatives by educating customers, identifying compliance concerns, and mitigating identified risks.

• Engage with staff and business partners regularly to address unmet technology needs and identify improvement opportunities.

• Take a leadership role in onsite support projects and assist project teams with business and IT initiatives.

• Manage the IT asset lifecycle, including procurement, deployment, tracking, maintenance, sanitization, and disposal.

• Provide support through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs while maintaining relationships with service vendors.

What you will need 

• Minimum 3 years of relevant experience; education will be considered in lieu of experience. 

• Job-related technical certifications such as CompTIA A+ are strongly preferred. Ongoing pursuit of certifications is considered evidence of continuous learning. 

• CompTIA A+ certification required within 6 months of employment

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Tallgrass Creek is a beautiful 65-acre continuing care retirement community located in Overland Park, Kansas, just minutes from the Kansas-Missouri border. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Tallgrass Creek helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.