Location:

As our IT Support Manager, you will manage the technology operations and provide support to over 800+ residents and 180+ staff at our Avery Point Senior Living Community. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events.  

To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders to provide comprehensive technical support.  We support many different technologies and systems and will provide you training so you can learn them too. This job is fully onsite with some travel required to other Erickson Senior Living locations.

We’re looking for an IT Support Manager with experience…

• Managing a staff of employees and prioritizing their work
• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls
• Troubleshooting networking issues to various endpoints
• Handling customer complaints with patience
• Training users on how to use technology
• Taking ownership of issues, driving issues to resolution, and managing shifting priorities
• Working in collaboration with team members, customers and vendors

Compensation:  Commensurate with experience starting at $75000.00 per year, plus eligibility for annual bonus.

We are an Award-wining Workplace and offer a comprehensive benefits package to include:

• Medical, dental, and vision insurance
• On-site employee health and wellness centers
• Paid sick, personal leave, and vacation
• 401(k) with contribution opportunities
• Tuition reimbursement
• Growth opportunities

Erickson Senior Living is continuously growing. Our IT Department plays a vital role in supporting our residents and employees with reliable, modern technologies. We’ve been named a best place to work by ComputerWorld magazine every year for over a decade. With over 230 IT professionals, we invite you to join our award-winning team.

Avery Point is a beautiful 94-acre continuing care retirement community located in Short Pump, Virginia, just minutes from downtown Richmond. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Avery Point helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.