Location:

As our IT Support Analyst, you will manage the technology operations and provide support to over 1700 residents and 800 staff at our Highland Springs Senior Living Community. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events. 

To succeed in this role, you should enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. We work with a variety of technologies and systems, and we'll provide training to help you master them. This position is fully onsite, with occasional travel to other Erickson Senior Living locations. 

We’re looking for an IT Support Analyst with experience… 

• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls 
• Troubleshooting networking issues to various endpoints 
• Handling customer complaints with patience  
• Training users on how to use technology 
• Taking ownership of issues and driving issues to resolution independently 
• Working in collaboration with team members, customers and vendors 

Compensation: Commensurate with experience, starting at $60000 year 

We are an Award-winning Workplace and offer a comprehensive benefits package to include: 

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• Onsite employee health and wellness center
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Education assistance, certification reimbursement
• Growth Opportunities

Erickson Senior Living is continuously building new communities, and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 230 in the IT Department, we invite you to join our team.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.