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Job Profile Summary

We are hiring a Finance Office Coordinator, an integral role within our Continuing Care Retirement Community. As a vital liaison for residents and their families, you’ll ensure smooth transitions during move-outs, handle financial inquiries, and help maintain accurate records. This role is ideal for someone who is highly organized, detail-oriented, and genuinely enjoys building meaningful relationships while supporting residents and their families through important transitions.

What we offer

Compensation: $25/hour - $27/hour, commensurate with experience, paid bi-weekly.

How you will make an impact

• Be the go-to person for residents and families during move-outs or transitions, building positive relationships and providing guidance with professionalism, empathy, and care, even during sensitive or difficult conversations.
• Oversee the final billing process and ensure accuracy and timely entrance fee refunds while serving as a liaison between residents/family members, Accounts Receivable, and Escrow.
• Answer and resolve billing inquiries, ensuring accuracy while providing clear, compassionate communication as a trusted and approachable resource.
• Maintain and update census data; perform detailed data entry for admissions and update resident profiles in myUnity.
• Serve as a member of the Welcome Home Team, welcome new residents and guide them through online billing and Finance Office processes.
• Review and audit new resident files to ensure accuracy and completeness.
• Manage collections proactively and professionally.
• Collaborate with other departments and take initiative in supporting the Finance Office with special projects.

What you will need

• A passion for helping others and delivering excellent service.
• Strong interpersonal skills with the ability to build trust and navigate sensitive or difficult conversations.
• Clear, confident communication skills with a compassionate approach. 
• Strong time management, organization, and attention to detail.
• A self-starter mindset with the ability to work independently and take initiative.
• Ability to quickly learn and adapt to new challenges.
• Proficiency in Microsoft Office and overall strong computer skills.

This is an excellent opportunity for someone who enjoys a people-focused role that combines organization, communication and problem-solving while supporting residents and their families. We are looking for a confident, compassionate problem-solver who thrives in a dynamic environment and is dedicated to excellence in service. If you’re someone who enjoys working with people, building trust, and managing detailed processes, we’d love to meet you!

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.