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Join our Home Support team as Scheduling Coordinator!

As a Scheduler Coordinator, you will be responsible for providing exceptional customer service and managing the coordination, scheduling, and staffing of Home Support Services. This role includes ensuring appropriate caregiver coverage, responding to client and employee scheduling needs, and assisting with the non-clinical supervision of Home Care Aides. The Scheduler Coordinator works closely with clients, caregivers, and management to maintain service continuity, support workforce efficiency, and promote high-quality care delivery. Responsibilities include coordinating staff assignments, addressing scheduling conflicts, monitoring service coverage, and ensuring compliance with company policies and procedures.

What we offer : 

• Compensation: $25.00 -$30.00 per hour, commensurate with experience

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

• 401k for all team members 18 and over with a company 3% match

• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices

• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How you will make an impact:

• Works collaboratively with care providers in matching them with residents to strive for consistency in care.

• Educates residents and families about the program and services offered

• Evaluate and recommend services based upon resident needs.

• Manages resident schedules for private duty care as indicated on the care plan.

• Triages resident, family, and employee questions and issues.

• Provides guidance and supervision to Aides for non-clinical performance issues

• Promotes effective teamwork to ensure high-quality service delivery, coordinated care, and strong interdisciplinary collaboration.

What you will need: 

• Experience in home care, healthcare, or environment serving the senior population preferred

• Computer proficiency required

• Knowledge of scheduling preferred

• Strong communication skills

• Strong time management and organizational skills, with keen attention to detail

• Ability to work effectively with a diverse workforce and resident population

• Participation in on-call coverage on a rotational basis is required

• Previous supervisory experience is a plus

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law