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Join our team as a Security & Emergency Services Manager. In this role you will be responsible for promoting the safety, security and well-being of residents, employees, and visitors. The SES Manager delivers exceptional customer service and hospitality, and fosters an environment of diversity, inclusion, and belonging. 

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

• Compensation:  commensurate with experience ranging from $69,000 - $86,000 annually, plus eligibility for annual bonus

How you will make an impact

• Assume overall responsibility for the safety, security, and well-being of the community
• Conduct safety inspections, testing, and audits in support of Life Safety and OSHA compliance
• Identify safety/security risks and responds accordingly
• Conduct investigations, documents and preserves evidence as required
• Operate company vehicles safely and in accordance with established policies and applicable laws
• Responds to incidents and emergencies of significance and serves as the incident commander until relieved by a higher authority
• Serve as the liaison officer to external first responders
• Responsible for hiring, training, coaching, counseling and termination of employees
• Responsible for oversight of shift schedules, reviewing and approving timesheets, and completing performance evaluations.
• Provides daily leadership, supervision, motivation, and communication to direct & indirect reports.

What you will need

• Must be at least 21 years old
• Internal candidate – at least 2 years of experience as a SES Asst. Manager or SES Supervisor
• External candidate – at least 3 years of experience in public safety leadership (Fire/EMS/Law Enforcement), Emergency Management, or comparable leadership experience
• Current and valid driver’s license
• Minimum of 1 year experience working in an Emergency Responder role
• Emergency Medical Responder Certification (within 6 months of hire)
• Professional Security Certification such as CPP, PSP, or CHPA (preferred)
• Basic Life Support (BLS) CPR certification
• OSHA 10-Hour certification within 6 months of hire
• State of Maryland Security Guard Certification

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Charlestown is a beautiful 110-acre continuing care retirement community located in Catonsville, Maryland, a suburb of Baltimore. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Charlestown is dedicated to fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.