ABOUT CUSTOMER SERVICE JOBS AT ERICKSON SENIOR LIVING

Customer Service Jobs at Erickson Senior Living

Why should you work at Erickson Senior Living? Erickson Senior Living, headquartered in Baltimore, Maryland is a national provider of senior living and health care with campuses in 11 states—and growing. We achieve industry-leading results in customer satisfaction, driving high occupancy, and positive health outcomes. Join our team and say hello to great benefits, fantastic work-life balance, and a chance to grow.

Does Erickson Senior Living have Customer Service Jobs? Yes, they can include:

Manager, Customer Service & Communication - This team member will analyze operations of the department in order to improve established procedures. He/she will also partner with the Director in developing, tracking, and analyzing quality control measures and data to ensure that each department supervised delivers quality service in an efficient manner.

Communications Specialist- First point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

Front Desk Receptionist- Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently. He/she will also Manage resident’s list, alphabetically and by resident apartment

For more than 40 years, Erickson Senior Living has created engaged, active senior lifestyles and provided quality healthcare. Our core values - respect, integrity, responsibility, excellence, teamwork, enthusiasm, and inclusion - touch everything we do. If you share these values and want your work to make a difference, you belong here! Apply online for Customer Service Jobs today.

What experience or qualifications do I need to apply for jobs?

Erickson Senior Living offers career opportunities for individuals at all experience levels, including students, recent graduates, career changers, and experienced professionals. Qualifications vary by role: entry-level positions in dining, housekeeping, and customer service may require a high school diploma or equivalent, while healthcare and leadership roles typically require relevant certifications, licenses, or professional experience. The organization values compassionate, team-oriented individuals who are dedicated to serving seniors and creating exceptional resident experiences.

What benefits does Erickson Senior Living provide employees?

Erickson Senior Living offers employees a comprehensive benefits package designed to support employees’ health, financial well-being, and career development. Eligible employees may receive medical, dental, and vision coverage; retirement savings plans; paid time off; tuition reimbursement; wellness programs; and professional training opportunities. Team members may also benefit from flexible scheduling, employee discounts, and opportunities for advancement within the organization.

Where are Erickson Senior Living positions located?

Erickson Senior Living operates senior living communities across multiple states throughout the United States. Career opportunities are available in healthcare, dining, administration, maintenance, resident services, and corporate support roles within its continuing care retirement communities and regional offices.

What is Erickson Senior Living’s workplace culture like?

Erickson Senior Living fosters a mission-driven, resident-focused culture centered on teamwork, respect, and service excellence. Employees work in a supportive and inclusive environment where collaboration, professional growth, and meaningful connections are encouraged. The organization is committed to helping team members build rewarding careers while making a positive impact on the lives of seniors.